Shipping Information
At CROLARA, we are proud to offer FREE shipping on all orders worldwide.
Order Processing Times
Orders are processed and dispatched within 3–5 business days after being placed.
An order is considered dispatched once it has been handed to our shipping carrier and is in transit.
During peak seasons or holidays, processing may take up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and local courier services. Average transit times are:
US/UK : 7–14 business days
🌍 Rest of the World: 6–12 business days
Please note: international shipments may experience customs delays or courier-related disruptions that are outside of our control.
Order Changes & Shipping Details
Customers are responsible for entering correct and complete shipping details at checkout.
If you notice an error, please email us at contactcrolara@gmail.com within 24 hours. We will do our best to update your order.
After this period, we cannot guarantee that changes can be made.
Incomplete or incorrect details may cause delays or order cancellations.
Delayed Delivery
We always strive for timely delivery. However, delays may occur due to:
Courier issues (severe weather, strikes, or transportation disruptions).
Customs clearance delays.
Payment verification or address confirmation problems.
While CROLARA cannot guarantee exact delivery dates, we will keep you informed and assist you in resolving any issues.
Lost or Stolen Packages
Once a package has been handed to the courier, responsibility for delivery lies with them.
If your package is lost or stolen, please contact us by email. We will assist you and also encourage you to file a claim directly with the courier.
CROLARA is not liable for lost or stolen packages, as these are outside of our refund policy. However, in certain cases, we may offer a replacement depending on the situation.
Shipping Policy Changes
CROLARA reserves the right to update this Shipping Policy at any time without prior notice. By placing an order, you agree to the terms of this policy.
For any questions or concerns, please contact us at contactcrolara@gmail.com